Your experience with SureCard is important to us, and in striving towards service excellence, we have defined our internal complaints process in order to deal with all complaints.

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What you can expect:

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• To have your concerns heard

• To be treated with dignity and respect

• To have your concerns treated with fairness

• To receive a quick and appropriate response

• To have your concerns escalated where necessary

 

Lodging a complaint:

Should you have a concern, please feel free to contact us on 0860 11 77 14 or at complaints@surecard.co.za

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Should the complaint not be resolved immediately, SureCard will register your complaint and provide you with a reference number.

Within 5 business days, you will be provided with a resolution or the estimated time required to resolve the complaint.

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If you are not satisfied with the resolution/conclusion, you are invited to escalate your concern as indicted in the escalation process.

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The Ombudsman of Banking Services

Website: www.obssa.co.za

Physical Location: 34 & 36 Fricker Road, Ground Floor, 34 Fricker Road, Illovo, Johannesburg, 2196
Postal Address: P.O. Box 87056, Houghton. 2041.
Telephone Number: +27 11 712 1800
Share call: +27 860 800 900
Fax Number: +27 11 483 3212
Website: www.obssa.co.za
E-mail: info@obssa.co.za